FAQ

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F.A.Q.

  • WHERE IS MY ITEM?

The shipping time is 3-14 business days for Europe and 5-18 business days for rest of world depends on the destination.

  • WHY MY ORDER HAS BEEN SENT IN ONE THAN MORE PACKAGE?

We apologise in advance for any inconvenience this may cause, but due to strict postal weight restrictions, some orders will need to be sent in more than one package. These packages may arrive at different times.

  • HOW DO I CANCEL AN ORDER?

We are able to cancel an order within 2 hours of placing an order, please contact customer care.

  • HOW LONG DOES IT TAKE FOR ME TO TAKE A REFUND?

It may take 3-20 business days for your return to reach the Olympia Beauty Store Fulfillment Centers. Once it is received your refund will be processed and automatically applied to your credit card or original method of payment within 3 days. Please note that depending on your credit card company, it may take an additional 2-3 business days after your credit is applied for it to post to your account.